MP’s discussion with CEO of Govia Thameslink

I had a frank discussion with Charles Horton this morning about the unacceptable situation at the beginning of week 4 and in particular the absolute need for accurate information and reliable service during peak periods.

He said that an error in the Control Room this morning had resulted in an hour’s gap in services between 07.15 and 08.14. He acknowledged that this was not acceptable and he apologised to passengers. Action has been taken to ensure that the display boards will be more accurate, by setting them for the week rather than on a daily basis. He said that human error must be eliminated. The 07.34 should run tomorrow.